DMV FAQs

This page helps answer some of the more common DMV questions we see over listserv. Below you will find the mailing addresses, a FAQ from DMV and the explanation between Defaults and OJWs.

DMV Addresses

Where do I mail OJW/NRVC forms to the DMV? 
          CO Department of Revenue
          Division of Motor Vehicles
          Driver Control Section
          PO Box 173350
          Denver, CO 80217-3350

Where do I send the 50% OJW fees to DMV?
          CO Department of Revenue
          Division of Motor Vehicles
          PO Box 173345
          Lakewood, CO 80217-3345

Where do I send traffic dispositions?

(Pink forms for those who use that)
          CO Department of Revenue
          Division of Motor Vehicles
          Driver Control Section
          PO Box 173350
          Denver, CO 80217-3350

Where do I send NRVC clearances?
          CO Department of Revenue
          Division of Motor Vehicles
          License Reinstatement
          PO Box 173350
          Denver, CO 80217-3350

FAQ - Taken from DMV site that appears to not have been updated since 2015
Q: How long does a clearance take to be processed?
A: For an electronic transfer, a clearance sent overnight will post to the driving record by 6:00 AM. Twenty-four (24) if it is a fax.

Q: I'm receiving an error coded A52 "citation is an 'update'transaction and the citation record does not exist. (see error codes A54, A55, and A56")?
A: This is received when sending an update record and a matching citation number is not found on the record.  There are two common reasons for this.
     1)  Verify that the name and date of birth on the clearance is an exact match to name, date of birth and citation number on the initial request for default.  If there is not an exact match the program will create a new record that does not contain the defaulted ticket.
     2)  The record may have been previously cleared manually.  This may have occurred if DMV has received a hard copy documentation or fax of the clearance.

Q: Is it all right to fax a clearance?
A: If the customer is going under a Cancel and Deny for an OJW or default, hold on the license, within a day, it is fine to fax the clearance.  Fax number:  (303) 205-8304.  Please do not fax OJW's to post to the driving record, or if the customer has a while before going under an action.

Q: How old can an OJW or Default be to send to DMV?
A: An OJW can be sent in any time the customer does not comply with the court's orders.  A Default should be sent 10 days after the customer fails to appear for their court date.

Q: Who do we call to order forms?
A: Call the mail processing group at (303)-205-5823.

Q: What do we need to have on a ticket or amended transcript?
A: We need the following information :
          Name
          Date of Birth
          Offense Date
          Conviction Date
          Ticket Number
          Charges
          Court Name
          Issuing Agency Name
          Clerk or Judge's Signature or Initials

Q: What should we do with a summon that does not have an address?
A: If a person does not have an address, just leave it blank or write UNKNOWN in that area.

Q: What telephone number do we give to the customer to check on their record or on a clearance?
A: (303) 205-5613 - for general questions, like how to start the reinstatement process, or, "Has my clearance been received and processed yet?"
(303) 205-5610 - Penalty Assessments - for tickets that can be or were paid to the DMV.
(303) 205-5631 - if the customer has started the reinstatement process and needs to know the status of the process.


Defaults and OJW's
A default or an OJW will put a hold on a person's driving record but when posted to a driving record there is a different outcome - please see below for more information on the differences. 
 
When DMV receives a default or OJW it is added to a driving record and a cancel and deny letter is sent to the customer at the last known address (normally this will be the address sent to DMV with the Default or OJW).
The cancel and deny letter informs the person that DMV has received an outstanding judgment or default violation from your court.  The letter to the person includes the court's name, address of the court, ticket number, and court phone number.  The person is informed that DMV must receive proof that the outstanding judgment or default has been satisfied prior to the effective date of the letter or the person's license will be canceled and their privilege to drive will be denied.  The time given to a person to pay the ticket prior to the cancel and deny taking effect is normally around 45 days.
 
Difference between a default and OJW:
 
A default will list the charge and the points associated with the charge on the driving record.  According to statute the points associated with a default can be used toward a point suspension.  A default is considered by statute a conviction of the original charge(s).  A $30 administrative fee is assessed on all defaults.  This administrative fee is in addition to any other fees assessed by the court.  Once the person pays the administrative fee, the court keeps $15 and $15 is sent to DMV.
 
An OJW is not a conviction but will place a hold on the person's driving record.  An OJW does not carry points. If there is a conviction on the ticket, the court must send the conviction to DMV separately.  A $30 administrative fee is assessed on all OJW's.  This administrative fee is in addition to any other fees assessed by the court.  Once the person pays the administrative fee, the court keeps $15 and $15 is sent to DMV.